The Neuroscience of Communication

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Module Description:

 

The quality of our communication determines the quality of our lives, period.  It is not just what we say, it is how we say it and how others feel during the conversation.  Research shows that "how" a direct report feels after his or her leader leaves the room is the most powerful predictor of near-term performance .  We call this leadership resonance.

In order to lead well and influence others, leaders must be self-aware, be able to self-regulate, join others, and harmonize the triggers that arise in the conversations. Eighty-six percent (86%) of communication is not what we say but how we say it.  Our body language, our tone, micro facial expressions, and our internal states when speaking are the most significant factors impacting our impact, yet we can't see and hear ourselves accurately. 

 

Many notable leaders have unconscious speaking patterns that work against them, limiting their message and capacity to influence.   Leaders can talk too long without pauses or react with intense or deflated emotion, which hurts the team.  Collectively, most of us lack awareness of tone and common phrases and words that trigger others into low-performing states. 

 

Even when a speaker communicates effectively, poor listening skills can be detrimental to a team, resulting in increased turnover, silos, and poor performance.  Our beliefs and past experiences affect what we hear and how we perceive.  Once we are aware of our filters, we more accurately listen and engage in the conversation.

The Neuroscience of Communication Workshop Outcomes:

  • Understand how the human brain decodes language and avoid common pitfalls.

  • Leverage 12 tips of effective communication based on our brain wiring.

  • Focus on getting better at both conscious speaking and whole-hearted listening in real-time.

  • Practice compassionate interruption and redirection, self-pacing, affective tone, and involving listeners.

  • Practice sharing gratitude and making repairs when mistakes occur.

 

This webinar is a highly effective foundational training for all teams.  It is also transformative for a cross-functional groups that desire better communication and impact.    

Investment:

 

  • Time:  8 hours

  • No. of Sessions:  3